Defective Products | BetterBack Support

Defective Products

We are sorry to hear about your BetterBack! We would love to help you swap out your damaged BetterBack for a fresh one. It's pretty simple, really! Follow the steps below:

  1. Take photos of the defect. 

  2. Shoot us the photos at hi@getbetterback.com with your order #.

We will take care of you in a timely manner! We’ve got your back!